Service Level Agreement

Operation time Services to be around the clock
Referral services Not more than 15 minutes from time of arrival
Referral services Within one hour from time of contact
Lab services One hour turnaround timeĀ  rom the time of contact at the lab.

This applies to theĀ  currently available tests

Consultation Free for all students upon production of a valid identification document
A nominal fee of Kshs. 100 for all staff and their dependants per consultation
File opening Free for all students, staff and their dependants
Drugs and other Medical procedures Free for all students, staff and their dependants
Lab services Free for all available tests
Medical report Free for all students, staff and their dependants